Track Your Order

Every order gets a tracking number by email once it leaves the workshop. Here is how to find it and what to expect.

Where your tracking number is

It arrives in a second email, separate from the order confirmation, with the subject line about your shipment. Check the promotions and spam folders if you cannot find it — shipping emails land there more often than order confirmations do.

Tracking has not moved in a few days

That is normal, and it is the most common thing people write to us about. Tracking often sits still for two or three days early on, and again while the parcel moves between carriers. The package is moving; the scan is not.

It says delivered but nothing arrived

Check with the people you live with, look around the entrance, and check with neighbours. Carriers also scan parcels as delivered slightly before they finish the route. If it has not appeared by the next day, write to us and we will open a trace with the carrier.

How long delivery takes

Most orders arrive within 5 to 10 business days from payment confirmation. This is an estimate, not a guarantee — carrier delays, weather and holiday volume can add time. Full detail is on the shipping page.

Still nothing after 20 business days

Write to us at hello@fayeer.com with your order number. We chase it with the carrier, and if the parcel is genuinely lost we replace it or refund you in full. You do not pay twice for a parcel that did not arrive.

Changing the address after ordering

Write to us the same day. Once the parcel has shipped we cannot redirect it, and a package sent to the wrong address has to complete its return journey before we can send it again.