Shipping

SHIPPING

Where we ship
United States, Canada, United Kingdom, and the European Union.

Delivery time
5 to 10 business days from payment confirmation to your door.

Your bag ships directly from the workshop that made it, rather than from a warehouse near you. There is no distributor in between.

Cost
Shipping is free on every order, worldwide.

Duties and taxes
All duties, customs charges and import taxes are included in the price you see. You will not be charged anything on delivery. Prices shown to customers in the European Union include VAT.

Tracking
You receive a tracking number by email within 2 to 3 business days of your order.

International tracking can remain static for a day or two while a parcel is in transit. This is normal and does not mean anything is wrong. If nothing has updated after a week, write to us and we will chase it from our side.

If your order is late
If your order has not arrived 20 business days after payment confirmation, email us at hello@fayeer.com. We will either send a replacement or refund you in full. You do not need to wait longer than that, and you do not need to chase the carrier yourself.

Address accuracy
Please check your delivery address at checkout. We can change it within 24 hours of the order; after that the parcel has already been dispatched.

If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we will contact you to arrange a second delivery at no extra cost to you.

Questions
hello@fayeer.com — we reply within one business day.