FAQ

Everything people ask before buying. If your question is not here, write to us and we will answer it plainly.

What is each bag made of?

It depends on the bag, and we say so on every product page rather than calling everything leather. Some pieces are genuine cowhide. Others are microfiber synthetic leather or PU. Each page lists the exact material under the description. If a material is not listed, it is because we are still confirming it with the workshop and will not guess in the meantime.

How long does delivery take?

Most orders arrive within 5 to 10 business days anywhere in the United States. Some take longer, and a few arrive sooner. The bag ships direct from the workshop, with no distributor in between, which is why it takes longer than a warehouse order and why it costs what it does.

How much is shipping?

Nothing. Shipping is free on every order, with no minimum.

Do you ship outside the United States?

Not yet. We ship within the United States only.

Can I return it?

Yes. You have 30 days from delivery. The bag needs to be unused and in its dust bag. Return shipping is paid by you; we refund the full price of the bag to the original payment method once it arrives.

How do I start a return?

Write to us with your order number and we will send the instructions the same day.

Will the bag look like the photo?

Yes. We photograph the pieces we actually ship. Leather and leather-like surfaces vary slightly in grain and tone from piece to piece, which is normal and not a defect.

How do I care for it?

Keep it dry, away from direct heat, and store it stuffed in its dust bag so it holds its shape. Wipe marks off with a dry cloth rather than water.

Do you restock?

Usually. Nothing here is seasonal, so a piece that sells out comes back rather than being discontinued.

How can I reach you?

Through the contact page. We answer every message, usually within one business day.