Return and Refund Policy

RETURNS AND REFUNDS

You have 30 days from the day your order is delivered to return it, for any reason. If you carry it and decide it is not right, send it back.

HOW TO RETURN
Email hello@fayeer.com with your order number. We reply within one business day with return instructions.

Return shipping is paid by you.

CONDITION
Items must be unused, with tags attached, in their original dust bag. Leather marks quickly, so please decide before carrying it outdoors.

REFUNDS
Once your return reaches us, we issue the refund to your original payment method within 5 business days. Your bank may take a few days more to show it.

DAMAGED OR FAULTY ITEMS
If your bag arrives damaged, or develops a fault in normal use, email us with photographs. We replace it or refund you in full, and we pay the return shipping.

WRONG ITEM OR WRONG COLOUR
If we sent the wrong piece, that is on us. Email us and we will make it right at no cost to you.

EXCHANGES
We do not process exchanges directly. Return the item for a refund and place a new order — it is faster than holding your return while we ship a replacement.

QUESTIONS
hello@fayeer.com — we reply within one business day.